1. Introduction
These Terms and Conditions (“Terms”) govern the use of the PiLog Data Quality and Governance Suite (“Suite”) provided by PiLog Group (“PiLog”, “we”, “us”, or “our”). By accessing, installing, or using the Suite, you (“Customer”, “Vendor”, “Partner”, or “you”) agree to be bound by these Terms. If you do not agree, you must not use the Suite. These Terms shall be read in conjunction with any applicable Order Form, Statement of Work (SOW), or Master Services Agreement (MSA). In case of conflict, the Order Form shall prevail.
2. Definitions
- Suite: The PiLog Data Quality and Governance Suite, including all associated software, documentation, updates, and related services.
- Authorized Users: Individuals or entities granted permission by you to access and use the Suite in accordance with these Terms.
- Confidential Information: Any non‑public information disclosed by either party, including but not limited to technical data, business plans, and proprietary processes.
- Intellectual Property Rights (IPR): All patents, copyrights, trademarks, trade secrets, and other proprietary rights associated with the Suite.
- "Customer Data” means all data input into or processed through the Services by or on behalf of Customer.
3. License Grant
3.1 Subject to your compliance with these Terms, PiLog grants you a non‑exclusive, non‑transferable, non-sublicensable license, worldwide right to use the Suite for your internal business purposes. The license is limited to the number of authorized users defined in your agreement with PiLog.
3.2 Access is restricted to:
- Authorized Users
- Agreed usage limits
3.3 No ownership rights are transferred.
4. Restrictions
- You may not copy, modify, reverse engineer, decompile, or create derivative works of the Suite, except as expressly permitted by applicable law.
- You may not sublicense, rent, lease, or distribute the Suite to third parties without PiLog’s prior written consent.
- You must not use the Suite in any manner that violates applicable laws, regulations, or third‑party rights.
5. Support, Maintenance, and Updates
PiLog may provide support services, bug fixes, and updates (“Updates”) at its discretion. Updates are deemed part of the Suite and are subject to these Terms unless accompanied by a separate agreement.
6. Data Governance and Compliance
You are responsible for ensuring that any data processed through the Suite complies with all relevant regulations, including GDPR, ISO 8000, ISO 14224, ISO 81346, ISO 55000, and any industry‑specific standards. PiLog’s AI Lens and other AI components are provided “as‑is” and do not replace your own compliance obligations.
7. Warranty Disclaimer
The Suite is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non‑infringement. AI-generated outputs are probabilistic and may not be error - free Customer remains responsible for validation. PiLog shall not be liable for decisions made based on AI - generated outputs.
8. Limitation of Liability
To the maximum extent permitted by law, PiLog shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or use, arising out of or related to the Suite, even if PiLog has been advised of the possibility of such damages. PiLog’s total aggregate liability shall not exceed the fees paid by you for the Suite in the twelve (12) months preceding the claim.
9. Intellectual Property
All IPR in the Suite remain the exclusive property of PiLog or its licensors. Nothing in these Terms shall be construed as transferring any IPR to you. All Customer Data remains the sole property of the Customer.
10. Confidentiality
Each party agrees to protect the other’s Confidential Information with at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care. PiLog shall maintain safeguards aligned with industry standards, including: Encryption (in transit and at rest), Access controls and Incident response mechanisms
11. DATA PROTECTION AND PRIVACY
11.1 Roles:
Customer = Controller
PiLog = Processor
11.2 PiLog shall: Process data only on documented instructions Implement appropriate technical and organizational measures
11.3 Cross-border transfers shall comply with: Standard Contractual Clauses (SCCs)
11.4 A separate Data Processing Agreement (DPA) shall apply.
Customer retains all rights in Customer Data.PiLog shall not: Sell Customer Data and Use it beyond service delivery. Upon termination: Data export available for 60 days.
12. INDEMNIFICATION
12.1 By PiLog: PiLog shall defend, indemnify, and hold harmless Customer against third-party claims alleging that the Services infringe intellectual property rights, subject to:
- Prompt notification by Customer
- Sole control of defense by PiLog
- Reasonable cooperation
12.2 Exclusions
Indemnity shall not apply where claims arise from:
- Customer modifications
- Unauthorized use
- Third-party integrations
12.3 By Customer
Customer shall indemnify PiLog against claims arising from:
- Unlawful data processing
- Violation of applicable laws
- Misuse of Services
13. Term and Termination
- These Terms commence on the date you first use the Suite and continue until terminated.
- Either party may terminate these Terms upon written notice if the other party breaches a material provision and fails to cure such breach within thirty (30) days.
- Upon termination, you must cease all use of the Suite and destroy any copies in your possession.
- PiLog may suspend Services in case of: Security threats, Non-payment and Legal violations.
- Post-Termination Obligations Upon termination: Customer access shall cease immediately, PiLog shall provide data export for 30 days, Thereafter, data shall be securely deleted.
14. AUDIT AND COMPLIANCE (EXPANDED)
14.1 PiLog reserves the right to audit Customer’s usage of the Services to verify compliance with license terms.
14.2 Such audits shall: Be conducted with reasonable prior notice & Not unreasonably disrupt operations
14.3 Customer shall: Provide necessary cooperation & Remedy any non-compliance promptly
15. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where PiLog’s principal place of business is located without regard to conflict‑of‑law principles. Any disputes arising out of or relating to these Terms shall be resolved exclusively by the competent courts of that jurisdiction.
Alternatively,
This Agreement shall be governed by and construed in accordance with the laws of a mutually agreed jurisdiction between the Parties, which may include:
- the laws of the United Arab Emirates,
- the laws of the Kingdom of Saudi Arabia,
- the laws of India, or
- any other jurisdiction expressly agreed in writing between the Parties in the applicable Order Form.
16. General Provisions
- Entire Agreement: These Terms constitute the entire agreement between the parties concerning the Suite and supersede all prior or contemporaneous communications.
- Amendments: PiLog may amend these Terms from time to time; continued use of the Suite after notice of amendment constitutes acceptance of the revised Terms.
- Severability: If any provision is found to be unenforceable, the remaining provisions will remain in full force and effect.
- Assignment: You may not assign or transfer your rights or obligations under these Terms without PiLog’s prior written consent.
17. Contact Information
For any questions regarding these Terms, please contact:
PiLog Group
Email: info@piloggroup.com
17.1 General Inquiries and Support
For any questions, notices, or communications relating to this Agreement or the Services, Customer may contact PiLog through the following channels:
Telephone:
- UAE (Dubai & Abu Dhabi): +971 (04) 320 2595
- India: +91 40 660 17 777 / 788 | Mobile: +91 630 176 0928
- Kingdom of Saudi Arabia (Khobar & Jubail): +966 13 347 2595
- Americas: +1 888 291 7242
- Belgium: +32 (0) 497 55 60 89
- Australia: +61 448 716 770
17.2 Registered and Operational Offices
PiLog maintains offices at the following locations:
- United Arab Emirates (Corporate Office – Dubai): Office No. 2605, Latifa Tower, Sheikh Zayed Road, Dubai, United Arab Emirates
- India (Hyderabad): 3rd Floor, Unit-1, MJR Magnifique, Nanakramguda X Road, Raidurg Navakhalsa, Hyderabad, Telangana – 500008, India
- United Arab Emirates (Abu Dhabi): Office No. 406, Abu Dhabi Plaza Tower, Fatima Bint Mubarak Street, Abu Dhabi, United Arab Emirates
- Kingdom of Saudi Arabia (Khobar): Tower-3, 2nd Floor, Novotel Business Park, 4292 Al Kabari Street, Al Khobar, Kingdom of Saudi Arabia
- Kingdom of Saudi Arabia (Jubail): 9021 Al Wajh Road, Fanateer, Al Jubail 35811, Kingdom of Saudi Arabia
- United States of America (Houston): PiLog Incorporated, 1980 Post Oak Blvd, Suite 209, Houston, Texas 77056, United States
- Belgium (Antwerp): 2490 Balen, Antwerp, Belgium
- Australia (New South Wales): 22 Oats Street, Austral NSW 2179, Australia
17.3 Mode of Communication
All official notices under this Agreement shall be made in writing and may be delivered via email, courier, or registered post to the addresses specified above or as updated by either Party from time to time.
By using the PiLog Data Quality and Governance Suite you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
